ITS Help Desk: LSU Overview




Overview Article

General Information

The ITS Help Desk is the primary customer interface for information, access, and assistance related to the services provided by our university. ITS Help Desk is committed to offering an exceptional support experience for the campus community and is ready to assist faculty, staff, and students with any ITS related need with services that range from account operations to in-depth technical support. The Help Desk can be contacted through various distinct avenues.
 

Eligibility & Delivery Time

Available To:             LSU Faculty, Students, Staff, Prospective Students, Alumni, Retirees, and Affiliates.

Delivery Time:          1-6 Business Days.
 

Request Assistance

1. Fill out and submit a Footprint Request.

2. E-mail the Help Desk at helpdesk@lsu.edu.

3. Chat On-line with a Help Desk Analyst

It is called a "Remote Program" because Help Desk Analysts, ONLY with the permission of you, the customer, can remotely view the desktop you are viewing and share control of the keyboard and mouse in order to guide you to solve your issue. This Live & Hands-On troubleshooting approach is provided by the ITS Help Desk. The technology used to allow this service is called Bomgar: Secure Remote Support Software.

4. Visit the Help Desk in the Fred Frey Computing Services Center, in the center of the first floor.

  • Fred Frey is located a few streets to the side of Tureaud Hall, right next to the LSU Dairy Store across Tower Drive. (Or, follow Tower Drive south from the Union!) For the location in Google maps, click here.

 

Contact Information

ITS Help Desk
www.lsu.edu/its
helpdesk@lsu.edu
Chat: ithelp.lsu.edu
225-578-3375 (578-DESK)

  • Customers can still report emergencies and outages 24/7.  The number above rings for the Network Operations Center (NOC) when the Help Desk is not open.
  • *** ITS Help Desk is closed on all LSU Home Games.

Frey Computing Services Center:

Monday - Friday: 7 a.m. - 5 p.m.

Middleton Library (Information Commons) Hours:

http://www.lib.lsu.edu/hours/
 

LSU Policy Statements

LSU Policy Statements



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GROK is a resource of Louisiana State University developed and maintained with support of the LSU Student Technology Fee.  We love getting feedback from the general public, but our one on one support efforts are generally dedicated to the LSU community.  Thanks for your understanding!
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Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

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