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Service Name
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Help Desk
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Aliases
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Phone support, Call Center, Help Desk, Customer Service
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Description
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The ITS Help Desk is the primary customer interface for Information Technology Services (ITS) at Louisiana State University (LSU). The Help Desk provides support via walk-in, telephone and e-mail. Remote Desktop support is also available and is used by the Help Desk Agent to resolve a problem.
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Eligibility
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Faculty, Students,Staff, Prospective Students and LSU Affiliates.
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Ordering & Request Procedures Forms or Links
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This request requires that you submit a request to the ITS Help Desk. If you do not have a PAWS ID and cannot login to the help desk self-service portal then see “Need more help?” below for additional contact information.
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Delivery Timeline or
Response Time
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Immediate Response Time; Depending on the request, delivery time can range from 1 business day to 1 week. See Business Hours under Need More Help?
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Fees
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None
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Authorizations
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None
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Policy Statements
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Policy Statements
- Quick Reference
- PS-01 Equal Opportunity
- PS-06.15 Use of Electronic Mail (E-mail)*
- PS-06.20 Security of Data
- PS-06.25 Privacy of Computing Resources
- PS-10 Internal & External Communications/Advertisements
- PS-30 Privacy Rights of Students (Buckley Amendment)
- PS-40 Employee Records Confidentiality
- PS-107 Computer Users' Responsibilities
- PS-113 Social Security Numbers
- PS-114 Security of Computing Resources
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Related Links
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Need More Help?
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ITS Help Desk
225-578-3375 (578-DESK)
*users can still report emergencies and outages 24X7. This number rings to the Network Operations Center (NOC) when the Help Desk is not open.
102 Fred Frey Computer Center
Hours: Mon-Fri 7:00am – 5:00pm
Middleton Library Information Commons (rm 141)
Hours: Mon-Thur. 7:30am-11:30pm
Fri. 7:30am-8pm, Sat. 10:00am-5:00pm, Sun. Noon-11:30pm.
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