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Article Count: 9200

Faculty Software Install Requests



Description

Software Install Requests are any request to install software to any ITS managed multimedia classroom or computer lab. When a user submits the form, the request is e-mailed to analysts for review. The analysts will then install the requested software by the desired install date in the desired location.

All requested software must be tested to insure that it does not compromise the public access and classroom workstations' stability, performance, or security. This may delay installation of last minute requests.

Service Name

Faculty Software Install Requests

Aliases

Software, request, installation

Overview

For more information see the following GROK overview article: Faculty Technology Center: LSU Overview.

Eligibility

All LSU faculty and staff.

Ordering & Request Procedures Forms or Links

A/V Equipment Checkout

225-578-1165 (Audio / Video Equipment Checkout ONLY)
121 Himes Hall

Fall and Spring Semester Hours:
Monday - Thursday 7:30 a.m. - 7:30 p.m. and Friday 7:30 a.m. - 4:30 p.m.

Summer Semester and Between Semesters:
Monday - Friday 8:00 a.m. - 4:30 p.m.
 

Multimedia Equipped Classrooms

 
http://itservice.lsu.edu
helpdesk@lsu.edu
225-578-7622 (Audio / Video & Computer Support)
(Note:  Most classrooms are equipped with a “hotline” phone that rings directly to Multimedia Classroom Support.)
 
Fall and Spring Semester Hours:
Support hours are based upon the current semester hours. If classes begin at 7 a.m. and end at 10 p.m., this service is staffed during those hours. 
 
Software Install Requests should be sent using this link: Submit a Software Install Request.   (PAWS ID & Password Required)

Delivery Timeline or Response Time

Response time: 2 business days
Delivery timeline: Depends on the nature of the request

Fees

None.

Authorizations

None.

Policy Statements

Related Links

Need More Help?

ITS Help Desk
225-578-3375 (578-DESK)
*users can still report emergencies and outages 24 X 7.  This number rings to the Network Operations Center (NOC) when the Help Desk is not open.
 
For phone / online assistance or in person at Middleton Library (Information Commons):

Fall/Spring Semester Hours:
Monday – Thurs: 7:30 a.m. – 11:30 p.m.
Friday: 7:30 a.m. – 6:00 p.m.
Saturday: 12:00 p.m. – 4:00 p.m.
Sunday: noon – 11:30 p.m.

*** Closed on All LSU Home Games.

Summer Hours:
Monday – Fri: 7:00 a.m. – 6:00 p.m.
Saturday: 12:00 p.m. – 4:00 p.m.
Sunday: noon – 10:00 p.m.

Break Hours:
Monday – Fri: 7:00 a.m. – 6:00 p.m.
Saturday: 12:00 p.m. – 4:00 p.m.
Sunday: CLOSED

For Frey Computing Services Center:

Monday - Friday: 7 a.m. - 5 p.m.

 



11967  
1/8/2013 4:30:09 PM  

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Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

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